I. BACKGROUND:
Associates degree in Information Technology or Business. Comparable information technology experience of minimum 5 years may be acceptable in lieu of degree.
II. SKILLS:
Technical expert for the development, implementation, and support of systems and networks along with evaluating enhanced approaches to delivering IT services. Skill include MS Windows Desktop Operating Systems as well as MS Server Operating Systems (Windows XP, Vista, 7, Server 2003, 2007), MS Office Suite (Outlook, Word, Excel, PowerPoint, and Access), Basic networking and connectivity (DHCP, DNS, cabling, etc.), antivirus applications, backup software, blackberry software, Microsoft SQL Server, and MS Exchange. Must have strong interpersonal skills with the ability to interact favorable with a wide variety of people, ability to quickly diagnose and fix issues, and ability to follow through and document issues as well as resolutions.
III. RESPONSIBILITIES:
1. Assist with contacting software vendors with support issues.
2. Assist in providing technical support for all GMC staff.
3. Assist with maintaining asset information.
4. Assist with ordering IT hardware/software with supervisor approval.
5. Provide after hours support according to call schedule.
6. Assist with maintaining company email system.
7. Handle incoming help desk support request.
8. Troubleshoot and resolve end-user issues (both onsite and at remote locations).
9. Must create a high-level of user satisfaction through accurate and timely follow up.
10. Provide installation and support of PC hardware and software (including peripheral devices).
11. Perform trouble shooting and diagnostics on Personal Computers and Network Components (for bother on site as well as remote site).
12. Connection of devices to network components.
13. Perform routine maintenance on personal Computers and Network Components.
14. Ability to follow instructions.
15. Perform other duties as assigned.
